Keeping your Paint Department up and running is important to us
Helpdesk
Encountering problems with our products or software? Put our engineers to the test: they are glad to help you out. Please send an e-mail or give us a call.
Please note that our help desk is available on MON-FRI 7:00am – 5:30pm CT.
By phone
+1 800 462 2466
By E-mail
English:
FUSTECHSUPPORT@idexcorp.com
Español:
FUSLATAMTECHSUPPORT@idexcorp.com
Remote support
With remote support software our support technicians can check settings and status in your computers.
Support
With more than 30 years experience in tinting equipment, we understand the challenges you face every day. Explore our resources below for help and advice. If you can’t find the solution you need, please have a look at our helpful tips or the common problem descriptions and don’t hesitate to contact us.
Preferred Partner Care Program
Preferred Partner Care ProgramThe Fluid Management® PPCP delivers dispensing excellence year round without the worry or unknown costs of equipment repairs.
Troubleshooting
TroubleshootingWe’ve listed common service requests with solutions that can quickly get your machine back in order.
Service Videos (new)
Service Videos (new)Our instructional videos show you step-by-step how to replace machine parts easily, quickly and safely.
Spare parts
Spare parts form
Fill out our Parts Form and email to fusorderentry@idexcorp.com or fax to (847) 537-5530.
Spare parts manuals
Our spare parts manuals have a breakdown of the specific parts in your machine.